ALIGNED AESTHETICS, LLC

TERMS OF SERVICE — UPDATED SECTIONS

Last Updated: August 25, 2026

The following sections replace the corresponding sections of the current Terms of Service. All other sections may remain in place subject to legal review.

SECTION 4 — APPOINTMENTS, BOOKING DEPOSITS, CANCELLATIONS, LATE ARRIVALS, AND NO-SHOWS

Appointments may be scheduled online through our scheduling platform, by telephone, or in person. By scheduling an appointment, you agree to the appointment and financial policies in effect at the time of booking.

Booking Deposits. A $100 non-refundable booking deposit is required at the time of scheduling. The deposit will be applied toward the total cost of your scheduled service on the day of your appointment, provided you arrive on time and attend as scheduled.

For appointments involving services totaling $1,000 or more, a 50% non-refundable booking deposit is required at the time of scheduling. This deposit will be applied toward the total cost of the scheduled services under the same conditions.

Cancellation and Rescheduling. A booking deposit may be transferred to a rescheduled appointment when the appointment is canceled or rescheduled with at least forty-eight (48) hours’ notice and the client arrives on time and attends the rescheduled appointment.

Deposit Forfeiture. The booking deposit will be forfeited if the client:

Fails to appear for the scheduled appointment;
Cancels or reschedules with less than forty-eight (48) hours’ notice; or
Arrives more than ten (10) minutes late and the appointment cannot be completed as scheduled without affecting subsequent appointments.

A new booking deposit may be required before another appointment will be scheduled following a forfeited deposit.

We reserve the right to require additional prepayment or payment in full before scheduling future appointments for clients with repeated late cancellations, no-shows, failed payments, or other violations of our scheduling policies.

By providing a payment method to Aligned Aesthetics, LLC, you authorize us to charge that payment method for amounts that you have agreed to pay, including applicable booking deposits, authorized recurring membership payments, treatment balances, and charges permitted under an applicable signed agreement.

SECTION 7 — MEMBERSHIPS AND RECURRING BILLING

Membership programs are governed by the specific membership agreement presented to you at the time of enrollment. By enrolling in a membership, you agree to both these Terms and the applicable membership agreement.

You authorize Aligned Aesthetics, LLC to charge the payment method on file on a recurring basis in the amount and at the frequency stated in your membership agreement.

Memberships may include an initial minimum commitment period. The length of that commitment, monthly fee, applicable early termination fee, included services, benefits, and other program-specific terms are stated in the applicable membership agreement.

Following completion of the initial commitment period, a membership may automatically continue on a month-to-month basis at the then-current membership rate unless canceled in accordance with the applicable membership agreement.

Unless otherwise stated in the applicable membership agreement, thirty (30) days’ written notice is required to cancel a membership after completion of the initial commitment period.

Membership fees already charged are non-refundable except where otherwise required by law or specifically provided in the membership agreement.

Membership benefits, discounts, services, and credits are personal to the member, have no cash value, may not be sold or transferred, and may not be combined with other promotions or discounts unless expressly stated.

Unused monthly services or benefits expire according to the applicable membership agreement and do not carry forward unless expressly provided otherwise.

If a recurring payment is declined or otherwise unsuccessful, we may suspend membership benefits until the outstanding balance is paid and may exercise any additional remedies permitted under the membership agreement or applicable law.

Aligned Aesthetics may modify membership pricing, benefits, or program structure upon reasonable advance notice. Any modification affecting an existing member remains subject to the member’s applicable membership agreement and applicable law.

If these Terms conflict with a signed membership agreement concerning a membership-specific issue, the signed membership agreement controls.

SECTION 8 — PREPAID TREATMENT PACKAGES, GIFT CARDS, AND REWARDS

Prepaid treatment packages must be used in full within twelve (12) months of the original purchase date unless a different expiration period is specifically disclosed in writing at the time of purchase.

Clients are responsible for scheduling appointments early enough to complete all treatments before the applicable expiration date. Appointment availability is not guaranteed near the expiration date.

Unused treatments remaining after the applicable expiration date expire except where otherwise required by law.

Prepaid treatment packages:

Are non-refundable;
May not be redeemed or exchanged for cash;
Are intended for the original purchaser and are non-transferable unless Aligned Aesthetics approves a transfer in writing;
May not be combined with promotions, discounts, memberships, or other offers unless expressly stated; and
Remain subject to our cancellation, rescheduling, late-arrival, and no-show policies.

Failure to complete a prepaid package within the applicable period does not entitle the purchaser to a refund or extension. Any extension granted by Aligned Aesthetics is discretionary and must be documented in writing.

Gift cards are non-refundable and may not be redeemed for cash except where required by applicable law. Gift cards are governed by the terms provided at purchase and applicable federal and state law.

Loyalty programs and manufacturer-sponsored reward programs are governed by their own terms. Aligned Aesthetics may modify or discontinue its participation in such programs, and manufacturer-sponsored programs remain subject to the manufacturer’s rules and availability.

SECTION 9 — REFUNDS AND FINAL SALES

Services are non-refundable once performed. Because medical aesthetic treatments are elective and individual results vary, no refund will be issued solely because a treatment result differs from a client’s expectations.

If you have a concern regarding a treatment result, please contact us so that we can evaluate the concern. At our discretion, we may offer a follow-up assessment, adjustment, or other accommodation when clinically appropriate. Any accommodation is offered as a courtesy and does not constitute an admission of liability or a waiver of these Terms.

Retail Products and Skincare

All skincare and retail product sales made directly through Aligned Aesthetics, LLC are final sale and non-refundable. We do not accept returns or exchanges on skincare or retail products, whether opened or unopened, except where otherwise required by law or where Aligned Aesthetics determines that a product was defective or provided in error.

Products purchased through third-party skincare portals are subject to the return, refund, and exchange policies of the applicable third-party vendor.

Booking deposits, membership fees, prepaid treatment packages, and other amounts designated as non-refundable are non-refundable except where specifically provided in a written agreement or required by applicable law.

SECTION 15 — CLINICAL PHOTOGRAPHS, MEDIA, AND TESTIMONIALS

Clinical photographs may be taken before, during, or after treatment when appropriate for medical documentation, treatment planning, patient safety, or assessment of treatment outcomes. Clinical photographs maintained as part of a medical record are handled in accordance with applicable privacy law and Aligned Aesthetics’ privacy practices.

Clinical photographs, videos, recordings, or other identifiable patient information will not be used by Aligned Aesthetics for advertising, marketing, promotional, social-media, or similar public-facing purposes solely because a person has agreed to these Terms.

When authorization is required, Aligned Aesthetics will obtain a separate written photo, video, testimonial, or marketing authorization.

Where applicable law provides a right of revocation, a person may revoke that authorization in writing. Revocation does not affect actions already taken in reliance on a valid authorization before the revocation was received.

Public content that you independently post to social media, including tags, comments, or content directed to Aligned Aesthetics, may be shared or reposted consistent with applicable law, the applicable platform’s rules, and our privacy obligations.

SECTION 16 — TEXT MESSAGE AND EMAIL COMMUNICATIONS

Appointment and Service-Related Communications

If you provide a mobile telephone number in connection with an inquiry, consultation, appointment, membership, or ongoing relationship with Aligned Aesthetics and agree to receive service-related communications, we may use that number to communicate with you regarding scheduling, appointment confirmations, reminders, changes, billing, treatment follow-up, aftercare, or other matters related to your relationship with Aligned Aesthetics.

Because ordinary SMS and MMS communications may not be secure, you should not send detailed medical histories, sensitive medical photographs, or other highly sensitive health information by text unless specifically directed to do so through an approved secure communication method.

Aligned Aesthetics Marketing Text Program

Marketing and promotional text messages require a separate affirmative opt-in.

If you opt in, you consent to receive recurring automated marketing and promotional SMS or MMS messages from Aligned Aesthetics, LLC at the mobile number you provide. Messages may include information about services, promotions, events, availability, membership programs, educational content, and other Aligned Aesthetics offers.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message frequency varies. Message and data rates may apply.

You may cancel marketing text messages at any time by replying STOP. After you submit a valid opt-out request, you may receive one final message confirming your opt-out.

Reply HELP for help, or contact Aligned Aesthetics at (440) 537-2786 or [email protected].

Your consent applies only to the messaging program for which you opted in and is not transferable to another person.

Wireless carriers are not liable for delayed or undelivered messages.

Marketing-text opt-in information and consent are handled in accordance with our Privacy Policy. Mobile numbers and text-messaging opt-in data and consent are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Opting out of marketing texts does not necessarily cancel non-promotional appointment or service-related communications. You may contact our office if you wish to change your preferences for those communications.

You may unsubscribe from marketing emails by using the unsubscribe link included in the email. Even after opting out of marketing communications, we may continue to send non-promotional communications regarding appointments, treatment, payments, membership administration, or our ongoing relationship with you.

SECTION 29 — ORDER OF PRECEDENCE

These Terms, together with our Privacy Policy, applicable Notice of Privacy Practices, treatment-specific informed consent documents, Financial Policy & Agreement, membership agreements, and any additional written policies or agreements applicable to a particular service, constitute the agreements governing your relationship with Aligned Aesthetics.

When a signed or service-specific agreement directly conflicts with these general Terms regarding the subject specifically addressed by that agreement, the more specific agreement controls with respect to that subject.

SECTION 31 — CONTACT INFORMATION

Questions regarding these Terms may be directed to:

Aligned Aesthetics, LLC
6001 Cochran Rd, Suite 404
Solon, Ohio 44139
Phone: (440) 537-2786
Email: [email protected]
Website: www.alignedaestheticscle.com

For purposes of our text messaging program, our Privacy Policy and Terms of Service must be available through publicly accessible pages on our primary website.

Before publication: insert the final live, same-domain URLs for the Terms of Service and Privacy Policy wherever text-message consent is collected.